Return & Refund Policy
We value your satisfaction. Please read our policy regarding returns and refunds carefully.
Digital Products & Memberships
Includes: Premium Articles, Betting Predictions, VIP Memberships.
Due to the nature of digital content and immediate access to premium information, all sales of digital products and memberships are final and non-refundable.
Unlike physical goods, digital access cannot be "returned" once granted. However, you can cancel your subscription renewal at any time from your dashboard to prevent future charges.
Exception: If you experience technical issues preventing you from accessing the content you paid for, please contact support within 48 hours for a resolution or potential refund.
Physical Goods (Shop)
Includes: Jerseys, Merchandise, Accessories.
We accept returns for physical items within 30 days of delivery, provided the item is:
- Unworn and unwashed
- In original packaging with tags attached
- Directed by our support team
Damaged Items: If you receive a defective or damaged item, please contact us immediately with photos. We will arrange a free replacement or full refund.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
How to Request a Return
To initiate a return or refund request, please follow these steps:
- Email our support team at support@chigoziemedia.com.
- Include your Order ID and the reason for the return.
- For physical items, please attach photos if there is damage.
We typically respond within 24-48 business hours.